Wheelchairs and scooters

Wheelchair accessible stations have a step-free path to all platforms and essential station facilities. Assisted access stations may be accessible to people using motorised wheelchairs and scooters, or for a person using a manual wheelchair, with the help of a friend or carer. Remember to check that the Station facilities on your journey meet your access needs before setting out.

Size and manoeuvrability
Our accessible trains and stations are designed for mobility aids up to 80cm wide and 130cm long. Your wheelchair or scooter should be able to turn 180 degrees in a space no more than 154cm wide by 207cm long to ensure safe access to stations, lifts, level crossings and trains.

Boarding ramps
Portable platform to train boarding ramps are the only safe way to board a train using a wheelchair or scooter. Boarding ramps are 80cm wide with a maximum load tolerance of 300kg. This includes the weight of yourself, your aid and anyone helping you on the ramp. All of our trains are accessible using a platform to train boarding ramp.

On trains
Space for wheelchairs is available at the end of carriages - look for the wheelchair symbol beside the train door of wheelchair accessible cars. While on the train, position your wheelchair or scooter in the space designated for wheelchairs, where marked, at the end of the carriage.

Safety

• On the station platform, park your mobility aid sideways rather than facing the track.
• Apply the brakes when waiting on the platform or travelling on the train.
• Please remember to give way to pedestrians and travel at no faster than walking pace on stations and trains.
• Petrol-fuelled devices are not allowed on stations or trains.
• Storage facilities for mobility aids are not available at stations.
• Staff cannot operate mobility aids, lift or carry customers or mobility aids.
• Staff cannot attend to a customer's personal care on trains or stations. If you need this help to use our services, you will need to travel with a friend or carer.