CityRail

• For timetables and service information call the Transport Infoline on 131 500 between 6.00am and 10.00pm seven days a week; interactive voice response 24 hours a day.
• For feedback including comments, compliments and complaints, call 131 500 or use our online feedback form.
• TTY (teletypewriter service) for hearing and speech impaired customers telephone 1800 637 500.
• For 24 hour assistance with ticket vending machines telephone 1800 808 822.
• To report unclean train carriages or faulty equipment call the Transport Infoline on 131 500 and quote carriage number or location and nature of the fault.
• To report security issues contact the train guard or station staff or telephone 1800 657 926.
• For correspondence:

  Customer Relations Unit
  RailCorp
  PO Box K349
  Haymarket NSW 1238

CountryLink

• For timetables and reservations call CountryLink central reservation centre 132 232 between 6.30am – 10.00pm, seven days a week.
• CountryLink group bookings (02) 9379 1606 between 8.00am and 8.00pm, Monday to Friday.
• TTY (teletypewriter service) for hearing and speech impaired customers telephone 1800 637 500.
• Website:www.countrylink.info

RailCorp

• For correspondence:

  Customer Relations Unit
  RailCorp
  PO Box K349
  Haymarket NSW 1238

• Telephone (02) 8202 2000 (switchboard)
• Fax: (02) 8202 2111
• Rail Greenline 24 hour hotline: 1300 656 999
  (environmental complaints)
• Website: www.railcorp.info