To ask a question or submit a suggestion, compliment or complaint, visit the Contacts section of this website.

Currently each piece of feedback that we receive is numbered and allocated to Customer Relations Case Managers. It is their role to review your feedback and source information to make a response.

We aim to respond to feedback within five working days for email and phone and 15 working days for written correspondence.

If feedback cannot be resolved through our Customer Relations Department, you may refer it to the Ministry of Transport followed by the NSW Ombudsman for their review and action.

Items handed in are kept at local stations for a minimum of 24 hours at stations in the Sydney Suburban Area or 72 hours at all other CityRail stations. They are then forwarded to RailCorp’s Lost Property Office.

The Lost Property Office is located on the main concourse at Central Station, opposite Platform 1.

Office hours: 8:30am to 4:20pm Monday to Friday
Phone: (02) 9379 3341

Alternatively, visit the Lost Property section.

If you wish to formally compliment staff for their conduct, please let us know via the Contacts section.

Alternatively, feel free to approach our staff. They take great satisfaction in receiving a compliment face to face.

If you experience discourteous behaviour from RailCorp, CityRail or CountryLink staff you may report it via the Contacts section of this website or by calling 131 500. All complaints about staff behaviour are treated seriously and the matter will be addressed promptly and properly.

Due to privacy legislation, we are unable to provide details of the outcome of any investigations.

It is our legal position that we do not accept liability for damage to property or clothing resulting from an illegal act by individuals not associated with RailCorp, such as graffiti or theft.

However, if you believe you are eligible for compensation because of damage to your personal property as a result of neglect on our behalf, you can forward your claim to:

Small Claims Officer
Customer Relations Unit
PO Box K349
Haymarket NSW 1238

Please note that all claims must be supported by evidence and also, where possible, with the cost/receipts and the age of the items damaged. The maximum value of any claim we will consider is $300.

For all environmental complaints or enquiries contact the 24 hour Rail Greenline on 1300 656 999.

RailCorp jobs are advertised online and also appear in the Sydney Morning Herald and Daily Telegraph. Look for the 'NSW Government' section of the classified advertisements to view all our job opportunities.

For more information visit the Careers section of the RailCorp website.

RailCorp has a limited number of opportunities for students to undertake work experience in its corporate offices. Safety regulations prevent students from working with operational personnel such as station attendants and train guards and drivers.

For more information visit the Work experience section.

A range of advertising opportunities (roadside, stations, sampling activities) exist for organisations wishing to promote their products or services.

Please direct all advertising inquiries to APN Outdoor.

For information about properties for lease or sale visit the Property Division section of the RailCorp website.