Our Transit Officers are highly trained professionals employed to ensure the safety and security of customers, staff and property.

Transit Officers are empowered under the Rail Safety (General) Regulation 2003 to ask customers to produce a valid ticket and/or concession card for their journey.

Transit Officers are trained in the following areas:

• Evacuation and safety procedures
• Identifying suspicious packages and behaviour
• Crowd control and securing areas of the network
• Customer service
• Defensive tactics
• Conflict resolution
• First aid
• Court procedures.

In appropriate circumstances, Transit Officers have the authority to:

• Ask customers for their name and address
• Ask customers for their concession card
• Detain a customer for the length of time it takes to obtain the relevant information
• Detain a customer who refuses to give their name and address
• Issue a customer with infringement notices for ticketing, safety, behavioural, property and compliance offences
  Confiscate concession cards that are blank, incomplete or being misused, or when any of the card’s conditions are being breached
• Ask people to leave trains and stations
• Arrest a person when an offence is being committed or immediately after an offence is committed.

There are more than 6,400 security cameras on CityRail stations right across the network, which are controlled from strategically placed central locations.

Security cameras are located in all Millennium, OSCAR and Hunter trains, and are being installed in all future trains. These cameras record events and can be monitored by train guards.

CityRail has a comprehensive rail network security system in place for the protection of its customers, including:

• Transit Officers
• Police
• CCTV
• Help Points
• High intensity lighting

Travelling by rail is safe and there are many simple precautions you can take to protect yourself:

• Act confidently and by be conscious and alert to your surroundings - headphones, tiredness and excessive drugs or alcohol will reduce this ability
• Stand in a well lit area and try to stay in view of a CCTV camera
• Walk close to other groups of commuters, wherever possible.
• Immediately report any harassing or threatening passengers, or anything of an anti-social nature to a train guard or driver, transit officer, police officer or other staff member

In an emergency ring 000.

Try to:

• Remain calm
• Remove yourself from the vicinity of potential harm
• Make your way to the closest busy, well lit place you can find
• Seek assistance from a train guard, driver, transit officer, police officer or other staff member
• Activate an Emergency Help Point - there are over 700 located across the network and one on each platform at every station

If travelling on a train:

• At night, we encourage you to travel in the carriage near the guard’s compartment and utilise the Nightsafe area (painted blue on the platform)
• If there are other customers on the train, sit near them and not by yourself
• Try not to become isolated
• If the carriage empties, or you feel uneasy or uncomfortable, move to another occupied carriage when possible, or sit close to the guards compartment indicated by a blue light
• In the event of an emergency, remain calm and listen to announcements. Follow instructions from train crew and emergency response personnel.

Our staff can arrange for an ambulance or Police to attend if required.

If possible, try to remember the description of offender/s to inform Police. You should also note the time, place and any other details of the incident which will help us isolate any CCTV footage.