You can purchase CityRail tickets from station ticket offices or from ticket vending machines.

To find out how ticket vending machines work, visit Travelling with CityRail.

For information on which ticket is best for you, please visit the Tickets and Fares section.

We offer a range of day, commuter and leisure tickets that will get you to where you want to go. CityRail's extensive network is ideal for both leisure travellers and commuters, and our array of tickets offer you convenience, flexibility and great savings.

Concession travel is available to a wide section of the community including students, jobseekers, apprentices, the vision or hearing impaired, war widows and widowers, and NSW Seniors Card holders.

For more information please refer to the CityRail Passenger Fares and Coaching Rates Handbook.

Concession tickets can be purchased from the ticket office and in most cases from a ticket vending machine.

If you are travelling on a concession ticket you must carry your valid concession card at all times to prove you are entitled to the concession. Examples of valid concession cards include Australian State Pensioner Concession Cards or the NSW Seniors Card.

If you are not entitled to a concession ticket or you are unable to produce a valid concession card, you must purchase a full fare ticket for your intended journey.

It is not an acceptable excuse to claim the concession card has been lost or misplaced, or to use a concession card that belongs to another family member. Fines may apply.

A step-by-step guide to using CityRail ticket vending machines can be found at the Travelling with CityRail section.

Instructions can also be found on the front of each ticket vending machine.

In such circumstances you are permitted to purchase a ticket at your destination by explaining your situation to ticketing staff.

If Transit Officers are checking tickets, they will verify if ticketing facilities were available at the station.

Off-peak fares apply after 9.00am on weekdays or at any time on weekends and public holidays. If you are travelling from outlying areas such as Katoomba, it may be earlier.

For a list of services that are Approved Off-peak please refer to the CityRail Passenger Fares and Coaching Rates Handbook.

If it was a ticket covering more than 28 days, you can apply for a substitute ticket by submitting a statutory declaration stating when and, as far as possible, the circumstances in which the ticket was lost. The statutory declaration must be signed by a Justice of the Peace (JP). Application forms are available at stations.

The receipt provided as 'proof of purchase' when you bought your FlexiPass periodical ticket or TravelPass Quarterly or Yearly ticket must also be tendered with the statutory declaration. An administration charge on the value of the unexpired period is applicable.

CityRail is not obligated to refund or replace lost, stolen or mislaid tickets or passes. The decision whether to refund or replace a lost, stolen or mislaid ticket is at the sole discretion of the designated Ticketing Manager.

For further information please refer to the CityRail Passenger Fares and Coaching Rates Handbook.

Rail services are already heavily subsidised by the community. The price of a full fare train ticket represents around one quarter of the total cost of providing the service. It would be unfair to further subsidise rail services by providing off-peak fares for everyone travelling throughout this period. Doing so would also disadvantage customers who purchase TravelPass (7 consecutive days) or FlexiPass tickets (28 up to 366 consecutive days).

Due to the high costs involved in running these services (even when running an amended timetable), in addition to staffing and maintenance costs during holiday periods, it is not viable for an off-peak fare to be charged over these days.

14 Day RailPass tickets allow you to travel by train for fourteen consecutive days from the day you purchase the ticket. If you purchase it after 3.00pm, you can travel by train that afternoon plus a further fourteen consecutive days. Available any day of the week from station ticket offices.

Read more about the 14 Day RailPass.